Last Updated: 13/10/2026

At Balomel, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, balomel.com, or make a purchase. By using our site, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us when you register on the site, place an order, subscribe to our newsletter, or contact us for support.

• Personal Information: Name, email address, phone number, billing address, and shipping address.
• Payment Information: While we collect payment for orders, all payment transactions are processed securely through third-party payment gateways (e.g., Razorpay, PhonePe, Paytm, UPI). Balomel does not store your credit/debit card numbers or UPI credentials on our servers.
• Automatically Collected Data: When you visit our site, we may automatically collect technical data such as your IP address, browser type, device information, and browsing patterns using cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship your orders.
• Communicate with you regarding your order status, returns, or customer service inquiries.
• Improve our website, products, and customer experience.
• Send you promotional emails or marketing communications (you can opt out at any time).
• Comply with applicable legal requirements.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your data with trusted third parties solely to operate our business:

• Logistics & Courier Partners: To deliver your orders.
• Payment Processors: To securely process your payments.
• Service Providers: Who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and analyze site traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site. You can choose to disable cookies through your browser settings, but this may affect the functionality of certain features on our website.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal and operational requirements).
• Opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

• Email: balomelmed@gmail.com
• Phone / WhatsApp: +91 - 9244279147
• Physical Address: 113, 113 Ready Made Complex, Pardeshipura, Indore, Madhya Pradesh, Indore, 452003