Terms & Conditions
Effective Date: 23 October 2026
Welcome to Balomel. These Terms & Conditions govern your access to and use of https://balomel.com/, including browsing, placing orders, and purchasing products through our website.
By using this website, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Balomel
Balomel offers medical apparel and workwear for healthcare professionals, including men’s and women’s scrub suits, lab coats, and selected customizable products. We also accept inquiries for bulk and institutional orders.
Business contact details:
- Business Name: Balomel
- Email: balomelmed@gmail.com
- WhatsApp: +91 9244279147
- Business Address: 113, Ready Made Complex, Paredeshipura, Indore, Madhya Pradesh – 452003, India
For questions about our products, orders, or these Terms & Conditions, please contact us using the details above.
2. Eligibility and Website Use
By using this website or placing an order, you confirm that you are legally able to enter into a purchase agreement under applicable law.
You agree to provide accurate and complete information when placing an order and to use the website only for lawful purposes. You must not misuse the website, interfere with its operation, or attempt unauthorized access to its systems.
3. Product Information
We make reasonable efforts to display product descriptions, images, sizes, colours, materials, customization options, and other relevant details accurately.
Actual product appearance may vary slightly due to screen settings, lighting, photography, or manufacturing variations. Please review the product description and available options before ordering.
Product availability, sizes, colours, designs, and customization options may vary. If a product or option is unavailable, we will communicate relevant information where applicable.
4. Prices, Taxes, and Offers
All prices are displayed on the website in the currency shown at the time of purchase. Applicable taxes, shipping charges, and other costs, if any, will be disclosed during checkout or before the order is finalized.
Promotional prices, discounts, coupon codes, and other offers are subject to their stated eligibility requirements, validity periods, and conditions. Offers may not apply to every product or order.
We do not guarantee a discount unless it is available and applicable to the order. Please review the final order total before completing payment.
If a pricing or listing error is identified, we will take reasonable steps to address it and communicate with the customer before proceeding with an affected order, subject to applicable law.
5. Orders and Order Confirmation
Submitting an order constitutes a request to purchase the selected products. An order confirmation or acknowledgment does not necessarily mean that the order has been finally accepted or dispatched.
Orders are subject to product availability, successful payment where applicable, verification of order details, and any relevant customization requirements.
If we cannot fulfil an order, we will communicate the issue and, where payment has already been collected, arrange any applicable refund in accordance with the published refund policy and applicable law.
Please check your order details, including product, size, colour, quantity, customization, delivery address, and contact information, before submitting your order.
6. Payments
Payments must be completed through the payment methods made available at checkout. Payment processing may be handled by third-party payment providers under their applicable terms and privacy practices.
Customers should provide accurate payment and billing information and should not submit payment details through unofficial channels.
Any payment-related fees or additional charges applicable to a transaction will be disclosed where required before the order is completed.
7. Shipping and Delivery
Shipping availability, charges, estimated delivery times, dispatch information, and other delivery conditions are subject to the shipping policy published on our website and the information provided during checkout.
Delivery estimates are provided for guidance and may be affected by courier operations, location, weather, public holidays, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and reachable contact details. Please contact us promptly if you identify an error in your shipping information.
Any shipping promise or delivery estimate shown on a product page, at checkout, or in a promotion should be reviewed before placing an order.
8. Cancellations, Returns, and Refunds
Order cancellations, return eligibility, exchange availability, refund processing, timelines, and any applicable return-shipping costs are governed by the relevant cancellation, return, refund, and shipping policies published on our website, subject to applicable law.
Please review those policies before placing an order. If a separate policy does not address your situation, contact us for clarification before making a purchase.
Customized or personalized products may be subject to specific return or cancellation conditions where those conditions are clearly disclosed before purchase and are permitted by applicable law.
Nothing in these Terms & Conditions limits any consumer rights that cannot legally be excluded.
9. Customized Products and Bulk Orders
Certain products may offer customization, subject to the options available for the relevant product.
Customers should review and confirm all customization details, including size, colour, design, names, logos, and other supplied specifications, before approving an order.
Bulk, institutional, or customized orders may require separate confirmation of pricing, quantities, specifications, production arrangements, and delivery expectations before the order is finalized.
Any minimum quantities, additional charges, timelines, or special conditions must be communicated and agreed upon before the relevant order is confirmed.
10. Promotions and Discount Codes
Promotions and discount codes are valid only under the conditions stated for each offer. Eligibility may depend on the products selected, order value, offer validity period, or other disclosed requirements.
Unless expressly stated otherwise, promotions should not be assumed to apply cumulatively with other offers.
We reserve the right to correct promotional errors and to withdraw or modify future offers, subject to applicable law and any commitments already made to customers.
11. Intellectual Property
Website content, including text, graphics, logos, photographs, design elements, and other materials, is owned by or used with permission by the relevant rights holders.
You may access the website for personal browsing and purchasing purposes. You may not reproduce, distribute, modify, or commercially use website materials without the necessary authorization.
Any trademarks, logos, or designs supplied by customers for customization must be supplied with the necessary rights or permission for their intended use.
12. Third-Party Services and Links
- Our website may use or link to third-party services, including