Last Updated: 13/10/2026

Welcome to Balomel.

By accessing our website or placing an order, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

Balomel may update these terms at any time; your continued use of the site constitutes acceptance of those changes.

1. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: balomelmed@gmail.com
• Phone/WhatsApp: +91 - 9244279147
• Address: 113, 113 Ready Made Complex, Pardeshipura, Indore, Madhya Pradesh, Indore, 452003

2. Products

• All scrubs, lab coats, and uniforms are made with care.
• Slight variations in color or fabric may occur due to screen display and lighting.
• Customized or embroidered items are final sale and cannot be returned or exchanged.

3. Pricing, Payments & Promotions

• Currency: All prices are listed in INR (Indian Rupees) and are inclusive of applicable taxes.
• Payments: Payments are processed securely via trusted third-party payment gateways. We do not store your credit card information.
• Pricing Changes: Balomel reserves the right to change product prices without prior notice.
• Promotions & Discounts: From time to time, we may offer discounts (e.g., "Save Min 50%", "Extra discounts up to 600"). All promotional offers are subject to specific terms, minimum order values, and eligibility criteria. Discounts cannot be combined unless explicitly stated.

4. Shipping

• Free Shipping: We offer free shipping on all orders across India.
• Processing Time: Orders are processed within 2-4 business days.
• Delivery Estimates: Delivery times vary by location (approximately 4–7 days for metro cities, 7–10 days for other regions, and up to 12 days for remote areas). Tracking information will be provided once your order ships. Please refer to our shipping policy for full details.

5. Returns, Refunds & Exchanges

• Return Window: We offer a one-time return or exchange within 7 days from delivery.
• Condition: Products must be unused, unwashed, and have all original tags intact.
• Exclusions: Customized, embroidered, or discounted items are not eligible for return or exchange. Approved refunds are returned to the original payment method within 7–10 business days.
• How to Initiate: To initiate a return or exchange, please visit our [Return & Refund Policy] page or contact us directly at balomelmed@gmail.com.

6. Limitation of Liability

Balomel shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability is limited to the amount paid for the product in question.

7. Governing Law & Jurisdiction

These terms are governed by Indian law. Any disputes arising from the use of this site or purchases made herein will fall under the exclusive jurisdiction of the courts in Madhya Pradesh, India.